Service 01 · AI agents

AI agents that actually do the work.

Voice, chat and autonomous agents built on Vapi, Voiceflow, Claude and OpenAI — wired into your CRM, calendar and APIs, then hosted and tuned by us.

Plan my agent
What we build

Agents for every channel and job.

Voice & caller agents

Inbound receptionists and outbound callers that qualify, book and hand off — in your brand voice, in any language.

Vapi · ElevenLabs · Twilio · Vonage

Chat & SMS assistants

Website, WhatsApp and SMS agents trained on your knowledge base and connected to your systems.

Voiceflow · OpenAI · Claude

Autonomous & multi-agent

Agents that research, classify, decide and act across your tools — with approval gates where the stakes are high.

Claude API · OpenAI API · n8n

Private & self-hosted AI

When data can’t leave the building: open-source models on infrastructure you control.

Ollama · Open WebUI · RunPod
Our approach

Most agents fail at the wiring, not the wording.

A clever prompt can't help if the data never reaches it. We engineer the tools, variables and handoffs first — then tune the conversation on real transcripts.

  • Every tool call writes back to your CRM, calendar or API
  • Clear handoff rules — humans get the edge cases, with context
  • Prompts tuned from real transcripts, not demo scripts
  • Cost per conversation tracked and capped
How it runs

From first call to live agent.

  1. i.

    Map the conversation

    Goals, scripts, edge cases and the exact data each step needs.

  2. ii.

    Wire the tools

    Functions and APIs into your CRM, calendar and systems — outputs captured, nothing lost.

  3. iii.

    Test on real data

    We run real transcripts and calls through it before a customer ever does.

  4. iv.

    Launch & tune

    Hosted and monitored; we review transcripts and improve it every month.

Questions we hear on every first call.

Will it sound robotic?

We tune voice, pacing and scripts on real calls before launch — and set rules for when it hands over to a person.

What happens when it doesn’t know?

It says so, captures the details and hands off to your team with full context. No guessing.

What does it cost to run?

We estimate cost per call or chat up front, pick the right model for each step and cap spend so there are no surprises.

Can it run on our own servers?

Yes. For sensitive data we deploy private, open-source models on infrastructure you control.

Which platforms do you build AI agents on?

Voice: Vapi, ElevenLabs, Twilio and Vonage. Chat and SMS: Voiceflow, OpenAI and Claude. Autonomous agents: Claude API, OpenAI API and n8n. Private AI: Ollama, Open WebUI and RunPod.

How are AI agent projects priced?

Three ways: a fixed-scope build, a build plus a monthly care plan, or pay per result. We recommend one on the first call, and you get a written scope and price, quoted in US dollars (euros on request), before any build starts.

Tell us the conversation you want automated.

© 2026 Excenity AI · nehal@excenityai.com · Mon–Fri · 9 AM–5 PM ET (2–10 PM UK · 3–11 PM CET)
01 / 07 · Intro